Shipping Policy

1. Scope of Delivery

Promoregals.com ships nationwide (mainland Spain, the Balearic Islands, Ceuta, and Melilla). For shipments to other European countries or the Canary Islands , please consult our team's specific terms and conditions at promoregals.com .

2. Delivery Times

Non-personalized products : The estimated delivery time is 2 to 5 business days from order confirmation.
Custom or custom-made products : Delivery time may vary between 7, 15, or 30 business days , depending on the order size and the complexity of the customization. This timeframe will be confirmed by our team after validation of the final design.

Important : Delivery times are estimated and may be affected by circumstances beyond Promoregals.com control (transport strikes, weather conditions, holiday periods, etc.).

3. Shipping Costs

Orders over €200 (excluding VAT) : Free shipping within the Peninsula.
Orders under €200 : A flat rate of €8 + VAT will apply for standard shipping.
Shipping to the Balearic Islands, Ceuta, Melilla, or the Canary Islands may have an additional cost, which will be indicated before completing the purchase.

4. Transportation and Delivery

All orders are shipped through trusted shipping agencies. Customers will receive an email with the tracking number once their order has shipped.

Conditions of reception :

The customer must check the condition of the package at the time of delivery.
If any anomaly is detected (open, damaged, or damaged package), it must be notified to the carrier at the time of delivery and recorded in writing on the delivery note.
Promoregals.com must also be notified within 24 hours via promoregals.com .

5. Delays or Incidents

If you experience a delivery delay, please contact us with your order number so we can address the issue directly with the shipping company.

6. Wrong Address or Absence

Promoregals.com is not responsible for delays or additional costs resulting from:

Incorrect or incomplete delivery addresses.
Repeated absence of the recipient at the place of delivery.

In these cases, the cost of reshipping will be borne by the customer.

If you have any questions about the status of your order or need additional information about shipping, you can email us at promoregals.com or call us at the number listed in our contact section.